Shisu replies the instant a review posts — and routes the 1–3 star ones to the host on the floor, matched to the exact server and table, so you make it right while the guest is still in the restaurant.
Guests read your reviews before they ever walk in. A slow, copy-paste reply tells them you don’t care — and a bad review with no save costs you the next ten diners.
of guests check reviews before choosing where to eat — your replies are the storefront.
reviews are the ones that need a human, fast — not a templated apology days later.
is how long a public reply should take. Most restaurants take days, or never reply at all.
Shisu watches your Google listing and acts the second a review lands — thanking the happy ones and rescuing the unhappy ones before they spread.
Every review gets a warm, specific, on-brand reply within minutes — not a copy-paste template that reads like a robot.
A bad review is matched to the exact visit — server, table, time — and sent to the host so they can fix it in person.
Catch it during the meal and a 2-star becomes a regular. That’s the save you can’t make on Monday.
Watch your star rating climb and see how fast you’re responding — the two numbers guests actually judge you on.
Reply in minutes, save the unhappy ones in person, and watch your rating climb.